May Bank Holiday Closure Notice

As we approach the May bank holidays, we’d like to keep all our patients fully informed about our opening hours and how to access care if you experience a dental emergency.

Bank Holiday Closure Dates

Please note that Hermitage Dental Practice will be closed on:

• Monday 4th May

• Monday 25th May

We will reopen as normal on the following working days. If you think you may need treatment, we encourage you to contact us in advance to avoid disruption.

What to Do in a Dental Emergency

Dental emergencies—such as severe toothache, infection, swelling, or a damaged tooth—can require urgent attention. Here’s how to access care depending on your situation:

Practice Plan Members

If you are a member of our practice plan:

• Call us at 8:30am on 01530 510533 for same-day emergency appointments (weekdays)

• These appointments are complimentary as part of your plan

If you are more than 25 miles away:

• You may visit any dentist for emergency care

• Pay for treatment upfront and request an itemised receipt

To claim reimbursement:

• Submit within 30 days (UK) or 90 days (abroad)

• Claims are processed in line with treatment limits

• Forms are available via the Global Dental Scheme website and can be submitted with receipts and supporting evidence

During weekends & bank holidays: As the practice is closed, you can:

• Visit an emergency dentist locally

• Pay a £15 excess fee

• Submit your claim within 30 days

Please note: the maximum annual benefit is £200 per patient.

Non-Members (Private & New Patients)

If you are not on a practice plan:

• Call us at 8:30am when we reopen

• We aim to offer appointments within 24 hours

Emergency consultation fee: £125

This includes a full assessment to diagnose the cause of your pain.

If further treatment is required (e.g. fillings, extractions, root canal), this will be:

• Clearly explained

• Discussed with you beforehand

• Charged separately

NHS Emergency Care (Children)

If your child is registered with us as an NHS patient:

• Call us at 8:30am, and we will do our best to offer an appointment within 24 hours

For out-of-hours emergencies, please contact NHS 111 for urgent advice and access to emergency services.

Need to Contact Us?

If you’re unable to reach us during opening hours, you can leave a message on our answerphone by calling 01530 510533, and a member of our team will respond as soon as possible.

Plan Ahead & Stay Prepared

Bank holidays can be a busy time, and dental issues don’t always wait for convenient moments. Whether you’re one of our regular patients or new to the practice, knowing what to do in an emergency can give you peace of mind.

If you’re currently experiencing discomfort or have concerns about your oral health, don’t delay—get in touch with us as soon as possible. We’re here to help you stay comfortable, confident, and cared for.